Maintenance Contracts

Tiered Maintenance Plans for Long-Term System Performance

At EARS plc, we understand that reliable communication is essential to daily operations. Our structured maintenance contracts are designed to reduce downtime, extend equipment life, and provide peace of mind through consistent service and support.

Overview of Maintenance Support

Each of our service levels includes proactive system checks, timely repairs, and licensing assistance. With nationwide coverage and trained engineers, we help clients maintain high-performing communication networks with predictable costs and minimal interruption.

Silver Level Support

Our entry-level maintenance plan ensures your essential equipment stays operational with reliable repair turnaround and added value.

72-hour guaranteed repair turnaround
Unlimited repairs (excluding batteries and antennas)
Annual assistance with Ofcom licensing compliance
Discounted rates on short-term equipment hire
All labour and standard parts included

Gold Level Support

The Gold package includes everything in Silver, plus faster service and additional equipment benefits to support higher-volume operations.

48-hour guaranteed repair turnaround
Free loan radio if repairs exceed the service window
Priority access to fast-track servicing
Free collection and delivery of faulty equipment
Full access to all Silver-level features

Platinum Level Support

For critical communications environments, our Platinum package provides the highest level of support with direct access to a named service engineer and 24-hour response time.