Technical Support & Repair

Expert Support to Keep Your Systems Operational

At EARS plc, we provide responsive technical support and repair services to keep your communication infrastructure running smoothly. From routine troubleshooting to full system repairs, our team is equipped to resolve issues quickly and effectively.

Real-Time Technical Assistance

Our support team is available to assist with:

Fault diagnostics
Remote troubleshooting
Usage guidance
Equipment resets and configuration help

Whether you’re facing minor disruptions or more complex technical challenges, we help you restore system functionality with minimal downtime.

Software & Firmware Assistance

To ensure long-term compatibility and system performance, we provide comprehensive support for software and firmware updates. This includes applying firmware upgrades, enabling advanced features, and adjusting system configurations to meet evolving operational requirements. These updates help maintain the security, functionality, and efficiency of your devices, keeping them aligned with the latest standards.

Battery & Cosmetic Refurbishment

Extend the life and appearance of your communication devices with our refurbishment services:

Battery replacements using approved components
Cosmetic repairs including housing, screens, and buttons
Device testing to ensure continued functionality

Ideal for maintaining a professional look and consistent performance in the field.

Priority Repair Services

For clients with critical communication needs, our priority repair service offers fast turnaround with minimal disruption:

Accelerated repair timeframes
Optional loan units during repair periods
Dedicated support tracking and updates

This service is particularly valuable for sectors such as emergency response, logistics, and large-scale event management where downtime must be avoided.