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Support & Maintenance Services

Support & Maintenance Services

EARS plc provides comprehensive support and maintenance solutions to ensure that your communication systems remain reliable, secure, and fully operational. From installation through to ongoing technical support, our services are designed to reduce downtime, extend equipment life, and optimise communication performance across your organisation.

Our key services include

  1. Installation Services
  2. Maintenance Contracts
  3. Technical support & repair

Installation Services

Proper installation is essential for long-term performance and safety. At EARS plc, we offer professional installation services for two-way radios, repeaters, antennas, control room systems, and tracking equipment. Every project is carried out by trained engineers who follow manufacturer specifications and industry compliance standards.

  • Pre-installation planning and site assessments
  • Full signal testing and system optimisation
  • On-site vs. Remote Installation

Maintenance Contracts

Our structured maintenance contracts are designed to provide peace of mind through scheduled servicing, performance monitoring, and rapid response support. Whether you operate a small fleet of handsets or a complex multi-site network, we offer tiered packages tailored to your operational needs and budget.

  1. Silver Level Support
  2. Gold Level Support
  3. Platinum Level Support

Technical Support & Repair

Our technical support team is available to provide real-time troubleshooting, remote diagnostics, and usage guidance. Whether resolving minor faults or coordinating full system repairs, our goal is to keep your communications infrastructure operating at peak performance.

  • Software and Firmware Assistance
  • Battery & Cosmetic Refurbishment
  • Priority Repair Services

TESTIMONIALS

I contacted Ears as I had heard fab things about them. My requirement was a ‘bit out there’ and not really their market, but never-less they took the time to advise and point me in the right direction. It’s this sort of approach that brings a smile to faces and makes the world go round. Thank you so much Ears …. You were fab….. Annabelle

Annabelle Cissell

Thanks Siobhan and Danny for the quick install and great service you have provided us here in Peterborough. The set up was great and service was always outstanding from start to end. We look forward to keeping in contact for the yearly service and OFCOM licence renewal.

Raul Barriga Olmedo

The London Taxi Drivers Charity for Children has great pleasure in awarding EARS Plc a 5 star review. For many years our Committee have been using their radio equipment for use on our outings and parties to ensure we can organise a smooth day out for the children. All the equipment they give us is cost free and we are most grateful for their continued help.
Malcolm shaffron.
Honorary Secretary
and
Appeals Officer

Malcolm Shaffron

Siobhan, Maria and the team absolutely saved my ass after kit from another supplier went missing with a courier. They stayed late to prep, kept in contact throughout and arranged out of hours deliveries. Hugely appreciated and will definitely return. Highly recommended.

Ed Borgnis

Absolutely excellent company. I had no idea what I was buying and after a few emails with Siobhan my order was in. The radios came in super quick time and within my budget. Everything was easy to use and set up was simple. There was no unnecessary plastic packaging either.
Would highly recommend and will 100% be using in the future for all my communication needs.

Zoe Sparkle

We used Ears to help set up a radio system on the river Thames to support our rowing team and keep communication between our coaches. The radios and service from ears have been great and they continue to support us with anything we need.

Jamie Kirkwood

We have been using Ears for around 20 years and they have never let us down. They offer extremely reliable products and the Ears team are always helpful and always go the extra mile. All in all a very reliable company and would definitely recommend them.

Crawfords Of London

I have used Ears plc for nearly 20 years for my communication requirements. I have always found the staff incredibly helpful and professional. I have known Danny during my association with Ears and he has always been able to assist me in whatever I ask him to do. I would recommend EARS plc to anyone else in the security industry. Ray Wade

Ray Wade

As part of a last minute job we required comms for a close protection team going live yesterday. Contacted Ears, spoke to Siobhan, who guided me on a suitable product and we collected next day. Top quality service’

Muppet

I have used EARs for many years at both companies I have worked at, they are very professional and always wiling to help in any way. The staff are always freindly and with a knowledge. I would highly recommend them to anyone who needs communication needs.

Jeffrey Ritterband

Hired radios from Ears for a large rooftop event in central London.
I couldn’t fault the service I received and the radios worked perfectly as security used them throughout the night coordinating between the rooftop and the ground floor.
Will 100% use again.
Thanks guys

Tommy P

I am impressed with Ears Plc for their two-way radio hire service I recently used, and I must say, from start to finish, the experience was professional, efficient, and reliable.

Abiodun Bello

We have used Ears Plc for several years and always get the service that we demand from one of our suppliers, the knowledge and advice we receive from the team is second to none and always go above and beyond.

Justin Hilton

I would highly recommend the company, the level of customer service that I have received is outstanding. No request or time constraint has ever been too much trouble. They are extremely friendly and efficient.

Lydia Jackson

I used Ears to repair some old walkie talkies that I owned. I have subsequently purchased new ones from them and am very happy with their prices and service

Alicia Jesatova

Great service from a great team!
Siobhan goes above and beyond!
Highly recommended.

J C

Had Andy fit some equipment in one of our vehicles.
Very knowledgable and professional.
Quality service going above and beyond.
Thank you.

All Seeing Surveillance

I hired some walkie talkies for last minute conference at 4pm on Friday and were delivered before end of business. Would highly recommend.

Kris Byers

Great support of our radio system. The team is always willing to explore the most suitable solutions for us.

José Alves

Fantastic service, always go above and beyond what’s expected. Radios are always great too

Luca Onisto

Mick Davis and his team were wonderful at helping at a last minute event !.

Ellena Money

Outstanding service from EARS. Really understand customer needs and provide the best solutions. Great comms too

The Right Fit

Professional, knowledgeable, established, well resourced and friendly with it. My first choice.

jason Carr

Brian Barrett

shayne

Explore our other key services

Communication Solutions

Consultancy Services